Montane Factory Shop (Lancaster) – Assistant Store Manager

About Montane

Our purpose is to inspire and enable people who expect more from their life outside. Born in exploration, we specialise in creating technical outdoor clothing, backpacks and accessories, where design, construction, and performance are of the highest quality. We are a UK based business and have a head office in Northumberland, and have showrooms in the Lake District and Munich, we are represented in many territories around the world. We are a friendly, dynamic, and ambitious team motivated by a love of the outdoors and with a passion for producing exceptional products.

About the Role

Looking for your next retail career adventure? We are opening a new Factory Shop in Lancaster and have an exciting opportunity for an Assistant Store Manager to support our Store Manager to lead and motivate our new store team in the successful opening and evolution of our new store which is due to open later this summer.

What will you do - Responsibilities:

At Montane we get excited about inspiring and enabling our customers to do more in the outdoors. In store we want to create a fun and inspiring environment for our team where every member is passionate about the brand, the product and providing excellent customer service. The Assistant Store Manager will be responsible for supporting the Store Manager with running the day-to-day operations of the store,  ensuring the achievement of sales targets, delivery of excellent customer service, maintaining store standards, and leading the team to maximise store performance.

The Assistant Store Manager will help lead the team to success by:

  • Managing the store and team in the Store Managers absence.
  • Creating an in store culture that empowers store team members to provide excellent customer service.
  • Addressing any customer queries and issues promptly and in line with brand standards.
  • Ensuring all sales are in line with or exceed store budgets and targets.
  • Working with the Store Manager to identify and implement strategies and local marketing to drive sales and increase customer footfall.
  • Support with stock management, stock rotation, sell out.
  • Support with managing store merchandising and physical layout to support full price QC, discontinued, samples and repaired product.
  • Support with managing merchandising, visual refresh and seasonal switch over.
  • Conducting administrative, financial, health and safety, HR, security procedures relating to the store.
  • Ensuring that the store is a safe and secure environment.
  • Overseeing opening and closing procedures.
  • Implementing effective stock loss, cash loss and cash management procedures.
  • Assist in store recruitment, induction and training.
  • Continuously developing the teams product knowledge, customer engagement and learning.
  • Assist when required with staff rotas, staff holidays and instore coverage.
  • Assist with managing team performance and dealing with any HR issues with the support of the Store Manager.
  • Support with writing and submitting trade reports.
  • Keeping up to date with market trends, competitor activities and industry developments.

The successful candidate will have:

  • Minimum of 2 years of supervisory retail experience, preferably in the outdoor clothing industry and or a factory shop or high-volume store.
  • Strong leadership and team management skills.
  • Excellent customer service and communication skills.
  • Excellent commercial management skills with the proven ability to achieve sales targets and manage financial performance.
  • Excellent knowledge of retail KPI’s with the ability to challenge and improve the working environment to improve internal processes and customer experience.
  • High retail standards with an eye for detail and accuracy.
  • High level of visual merchandising skills.
  • Proficiency in Microsoft Office and familiarity with point-of-sale systems.
  • Strong organisational, problem solving and multitasking abilities.
  • A keen interest in the outdoors.
  • Flexibility to work on a rota basis including weekends, evenings and bank holidays.

Benefits:

  • Friendly and Supportive Team
  • Health Cash Plan
  • Uniform Allowance
  • Opportunities for Development and Progression
  • Employer Pension Contributions
  • Fantastic Offers and Discounts

Location: Lancaster.
Salary: Competitive, dependent on experience.
Contract: Full Time  (37.5), rota based including weekends, evenings and bank holidays.

Closing Date: 4th August 2024

Apply via Indeed - https://uk.indeed.com/job/factory-shop-assistant-store-manager-6472c6addf74d7f1

 

 

Please Note: If a good volume of suitable applicants are received, this vacancy might close before the date advertised, therefore please apply as soon as possible if you are interested in the role.